New telephone system allows direct access to headquarters
staff
On 6 August the Royal Pharmaceutical Society is introducing
a new headquarters telephone system that allows direct access to all staff
and services without going through the switchboard. The main switchboard
number (+44 (0)20 7735 9141) remains available and can still be used to
make connections, using new four-digit extension numbers.
All HQ staff have been given training in using the
new system. In addition, guidelines for handling telephone calls have
been distributed to staff as part of the Society’s strategy for improving
communication with members. The guidelines aim to introduce a consistent
approach to the handling of telephone calls and to help prevent bad practice.
To assist members in contacting Society staff, a
card bearing detailed contact information is being distributed with this
issue of The Journal to all members of the Society, including those
resident overseas. The Society asks members to retain the card for future
reference.
The front of the card gives a guide to telephone
numbers for more than 50 of the Society’s main activities. For the sake
of completeness, it also repeats the existing numbers for other Society
sites, such as the Scottish Department and the Welsh Executive office.
Where a section or service is not specifically listed,
callers are advised to use the main switchboard number.
The reverse of the card carries the direct-dial
telephone numbers for 30 key members of the Society’s staff. It also lists
a number of other useful telephone numbers, including those for the Society’s
membership and special interest groups and for the Benevolent Fund and
Birdsgrove House.
Also included on the reverse of the card is contact
information such as Society website addresses and advice on how to contact
the Society by e-mail. (Members should note that the information given
about the convention used for constructing HQ staff e-mail addresses does
not apply to Pharmaceutical Journal staff, who may be e-mailed
at forename.surname@pharmj.org.uk.)
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