The Pharmaceutical Journal Vol 267 No 7173 p667-671
10 November 2001

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Lloyds boss goes back to shop floor

Mike Ward, chief executive of Lloyds-pharmacy, recently spent a day working at the group's pharmacy at Cobham, Surrey, as part of a "back to the floor" initiative involving its senior management. Mr Ward spent the day serving customers, stacking shelves, taking deliveries and stock taking.

Each of the company's directors and senior managers now spends four days a year working in different stores to see how decisions made at head office work in practice.

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