The Pharmaceutical Journal Vol 267 No 7173 p667-671
10 November 2001

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UniChem writes down its standards

Working standards agreements are to be introduced by UniChem Ltd so that its customers have a clear understanding of what they can expect the company to do.

The standards the company is setting for itself are intended to reflect UniChem core brand values of quality of service, integrity, trust, honesty, reliability, flexibility, consistency, responsiveness, innovation, efficiency and customer involvement.

Protocols will set out how the company intends to deal with telephone calls, enquiries and complaints, as well as minimum service levels (98 per cent for medical orders and 94 per cent for counter orders).

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