The Pharmaceutical Journal
Vol 268 No 7196 p611-613
4 May 2002

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Letters to the Editor

Community pharmacy

Roche should pay for blood glucose meter checking

From Mr B. Patel, MRPharmS

I read K. P. Chandi's letter about checking patients' glucose meters free of charge and the response from Jason Lovatt of Roche Diagnostics (PJ, 30 March, p431). Instead of giving Mr Chandi, and, indeed, the rest of us, an answer to his question, Mr Lovatt thrills us with his business acumen and customer service philosophy.

I have shown Mr Lovatt's response to several of my patients and his assertion that checking meters would only take five minutes was met with incredulity by one and all. They all said several tests are required.

Roche Diagnostics should pay someone to service its meters. I am sure there was a queue of people who were willing to buy the checking solutions and do the checking free of charge. But out of the goodness of its heart Roche chose pharmacists. Well thanks, but no thanks.

Bakul Patel
Purley, Surrey

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