Some retention fee reminder letters wrongly sent out
The Royal Pharmaceutical Society is trying to determine why a number of members have received a retention reminder letter despite having already paid the fee.
Philip Green, the Society’s Deputy Secretary and Registrar and
Director of Education and Registration, says: “It appears that
some people have wrongly received a reminder letter — not a statutory
notice — from the Society to remind them to pay their fees, if
they have not already done so. Some of the people who received these
letters had in fact already paid their fees, or had made arrangements
to pay, by the time the letter arrived on their doormat.”
The Society is investigating why so many have received the letter to
ensure it does not happen again. “Early indications are that it
results from a delay between the data being drawn from the database and
the receipt of the letter,” says Mr Green. He adds: “With
any large-scale payments process you would expect some problems like
this, but we can understand people’s frustration and hope to be
able to resolve the issue and further improve the payments process in
future years.”
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The
Pharmaceutical Journal