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PJ Online homeThe Pharmaceutical Journal
Vol 272 No 7300 p631
22 May 2004

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Boots launches internet-based pharmacy services

The new Boots homepage

Boots The Chemists launched an internet-based medicines ordering service last week. Using the new service, people can have their prescriptions dispensed and buy pharmacy medicines. Orders will then be dispatched to customers within two days.

Digby Emson, director of professional services, commented: “This makes medicines more accessible, gives customers choice, makes health care available to busy people and backs up the comprehensive health care offer we already have available from our stores. This service provides a great platform to extend into the electronic transmission of prescriptions when it goes live in 2005.”

Boots says that the internet service, available at www.boots.com, meets all the ethical and legal guidelines with regard to the sale and delivery of medicines. The service is under the personal control of a pharmacist based in a pharmacy contract store.

For prescription medicines, customers will be asked to post their prescription (NHS or private) to a Freepost address. Delivery of the dispensed items is free and there is no minimum order value. Controlled Drugs and refrigerated lines are excluded from the service for safety reasons.

To buy pharmacy medicines, customers will be asked questions when the item is placed in an on-line shopping basket. The answers will be reviewed by a pharmacist to ensure that the requested medicines are appropriate.

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