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PJ Online homeThe Pharmaceutical Journal
Vol 272 No 7303 p730
12 June 2004

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Charing Cross Hospital starts trial of “total” medicines system

London's Charing Cross Hospital is starting evaluation trials of a “total” computerised medicines system featured.

ServeRx is a computerised system for the management of medicines in hospital from prescription to administration (PJ, 25 October 2003, p570). Doctors use handheld touchscreen computers to prescribe medicines and a barcode on the patient’s wristband has to be scanned for an appropriate drawer in the drugs trolley to open.

Ann Jacklin, chief pharmacist, Hammersmith Hospitals NHS Trust, explained that, although a pilot of the system had already gone live in one ward at Charing Cross Hospital, the research team had been waiting for additional UK software before beginning the evaluation of the system. Previously, there had been no facility for discharge prescriptions on the system and doctors had to handwrite discharge sheets. The discharge facility had not been required on systems for the US and continental Europe.

Ms Jacklin told The Journal that the evaluation would be finished in the autumn with results ready in the new year. Results would look at medication errors, inventory control, staff time and staff and patient satisfaction. She added that the study had been mentioned as an example of how new technology should be properly evaluated rather than assumed to benefit patients and the NHS.

The system was featured this week on the BBC programme Go Digital with Ms Jacklin was quoted as saying: “We now zap our patients just as if they were in the supermarket. We were worried whether patients would mind being scanned like a tin of beans, but most of our patients quite like it. They’re familiar with the technology and enjoy the security they get knowing that they’re being zapped.”

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