“Tangle of evidence” on dispensing error results in dismissal of case
The case against a superintendent pharmacist following a dispensing
error at one of his company’s pharmacies has been dismissed after
the Statutory Committee was unable to unravel a “tangle of unsworn
evidence”.
When it met on 17 September 2003 the committee concluded its inquiry
into the case of Divya Tanna, of 314 Sangley Road, Catford, London, and
Elgin Court Ltd, of the same address. A complaint had been received from
the Council of the Royal Pharmaceutical Society alleging that Mr Tanna,
as superintendent pharmacist of the company, had failed to ensure that
the correct medicines had been supplied to a patient by one of the company’s
four pharmacies, Rabbett Pharmacy, 401 Queens Road, New Cross, London,
and had failed to identify the pharmacist responsible for the error.
The facts of the case were presented by Geoff Hudson, of Penningtons
(solicitors).
David Reissner, of Charles Russell (solicitors), appeared on behalf of
Mr Tanna, who attended the inquiry, and the company.
The committee heard that on 21 December, 2001 a prescription for 56 phenytoin
sodium capsules 100mg, two to be taken at night, had been presented at
the pharmacy. Fifty-six Epanutin capsules, 300mg, had been dispensed
in error, labelled as phenytoin 100mg. The pharmacist in charge on that
day had been Victor Frome and Mr Tanna had also visited the pharmacy
during the day. It had been particularly busy, with many prescriptions
waiting to be dispensed.
The patient in question had taken two of the 300mg capsules each night
between 21 December 2001 and 7 January 2002. From about 25 December she
had experienced a number of falls and an impairment of mobility on her
left side. A serious cut to her head caused by a fall on 7 January resulted
in her admission to hospital, where the dispensing error was identified
by hospital staff.
Mr Tanna had told the Society, in a letter dated 4 December 2002, that
he had not dispensed any prescriptions when he visited the Rabbett Pharmacy
on 21 December the previous year. He had accepted that if a better audit
trail had existed at the time there would have been no doubt as to who
had dispensed the prescription. He also accepted that, as superintendent
pharmacist, he was ultimately responsible for the observance of legal
and professional requirements in relation to the pharmaceutical aspects
of the business. As a result of that incident, Mr Tanna said he had introduced
a dispensing error report procedure.
The case was adjourned for a month.
Muddy audit trail
Giving the committee’s decision on 21 October 2003, the chairman
(Lord Fraser of Carmyllie, QC) said there was a conflict in the evidence
given in the case on a crucial fact; namely, whether Mr Tanna had participated
in dispensing on the day the error had been made. This, in consequence,
muddied the audit trail leading to the identification of the pharmacist
responsible for the error that had occurred.
It was undisputed that the prescription had been taken to the pharmacy
on 21 December 2001, by the patient’s husband, and the patient
medication record showed the time of dispensing as 1.41 and 47 seconds
in the afternoon. Mr Tanna had visited the pharmacy at some time during
that day but the exact time of his visit, and whether he did any dispensing,
was disputed. The dispensing assistant gave evidence that he had come
in “about late morning to lunchtime” and had been there about
two hours.
That, said Lord Fraser, was the high water mark of the Society’s
case because it would have placed Mr Tanna in the pharmacy at the time
the prescription was dispensed.
Mr Frome, the pharmacist on duty on the day in question, had, however,
been more equivocal. In his evidence he had said he was sure that Mr
Tanna had dispensed on that day and that he had come in “about
midday to lunchtime”. But his evidence was qualified by a statement
in a letter written on his behalf to the Society’s inspector involved
in the investigation, in which Mr Frome had indicated that he could not
actually remember Mr Tanna dispensing prescriptions on that day.
Another assistant in the pharmacy had said that, while Mr Tanna had visited
the premises “about lunch time”, he had not dispensed on
that day; that was supported by another member of staff. Employees at
other pharmacies in the group, visited on the same day by Mr Tanna, gave
timings of his visits that would have made it impossible for him to have
been at Rabbett Pharmacy at1.41 and made the actual error.
The chairman continued, “We find it impossible to unravel this
tangle of unsworn evidence”. The committee would give Mr Tanna
the benefit of the doubt, and could not conclude he had been guilty of
any misconduct. The case was dismissed.
Lord Fraser indicated that the committee was not entirely comfortable
with that “necessary conclusion”. Mr Tanna, as superintendent
pharmacist, should have in place a system enabling him to identify any
pharmacist under his supervision who might have made a dispensing error.
If he wished to avoid further appearances before the Statutory Committee,
he should order the affairs of the four pharmacies of which he was superintendent
so that the problem could not occur in future, he advised.
No action was taken against the company.
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