The Pharmaceutical Journal
Vol 274 No 7343 p392
2 April 2005

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· Anticoagulation services
· RFID tagging
· Repeat dispensing (2)
· Council election (5)
· PI insurance (2)
· Generics
· Prescription charges
· Medicines for children
· The Society
· CPD
· The register (2)
· The Journal (2)

Letters to the Editor

Continuing professional development (CPD)

Why not stagger CPD helpdesk hours?

From Mr S. J. L. Barrow, MRPharmS

I fully agree with Arun Sharma (PJ, 19 March, p 337) about the opening hours for the Royal Pharmaceutical Society’s continuing professional development helpdesk. I do not believe that the demand for this service in the evenings and at weekends can really be predicted from the call volume during the daytime on weekdays. If the cost of providing this support is such a problem, why not simply alter the hours, rather than increase them in the manner suggested in the reply given to Mr Sharma?

Perhaps the helpdesk could be staffed from 7am until 3pm on two weekdays and from midday until 8pm on another two weekdays, then perhaps from 10am until 6pm on one day at the weekend. This system would accommodate those who do CPD before work, after work or at the weekend, as well as those, like myself, who have to contend with different time zones when telephoning the UK and find it difficult to call during UK business hours.

It would cost a little more than the current service, but nowhere near as much as the other proposal described. Just a thought …

Sara Barrow
Montesano, Washington

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