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Vol 277 No 7415 p251-253
26 August 2006

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Original papers

Commissioning services and the new community pharmacy contract:
(4) Governance and performance management

By Rebecca Elvey, Fay Bradley, Darren Ashcroft and Peter Noyce

Commissioning services series

Fay Bradley, MA (Econ), and Rebecca Elvey, MA (Econ), are research associates, Darren Ashcroft, PhD, MRPharmS, is director of the Centre for Innovation in Practice and Peter Noyce, PhD, FRPharmS, is professor of pharmacy practice at the University of Manchester.

Correspondence to:
Rebecca Elvey, Centre for Innovation in Practice, The Workforce Academy, School of Pharmacy and Pharmaceutical Sciences, University of Manchester, Oxford Road, Manchester M13 9PL
e-mail rebecca.elvey@manchester.ac.uk

Abstract

Aim
To identify and describe governance and performance management activity in primary care trusts in England relating to the provision of pharmaceutical services.

Design
A self-completion questionnaire.

Subjects and setting
All PCTs in England.

Results
The response rate was 74%. 55% of PCTs knew the names of clinical governance leads for all community pharmacies in their locality. Respondents estimated that, by the end of June 2006, 55% of community pharmacies would have been visited to monitor attainment or maintenance of essential service specifications and clinical governance requirements. National templates have been produced for 10 of the 19 enhanced services, but use of these has so far been low. Training and accreditation requirements and the setting of targets for service activity levels both varied considerably between individual enhanced services and PCTs.

Conclusions
Progress on monitoring the new contract for community pharmacy has so far been variable and many pharmacies have still not received a monitoring visit.

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