The Pharmaceutical Journal
Vol 278 No 7448 p446
21 April 2007

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News summary

Voice messaging to be built into dispensary system

Pharmacists will be able to generate automatic voicemail messages for patients to tell them their prescription is ready or to remind them of a medicines use review appointment following an agreement between Message Dynamics and Cegedim Rx.

Message Dynamics plans to integrate its messaging system with Cegedim Rx’s Pharmacy Manager and Nexphase dispensary systems. This will allow voice messages to be left on both landline and mobile telephones, something Cegedim Rx believes will be useful when trying to contact older patients who may not use SMS text messaging. The messaging service is available in 47 languages and uses secure servers and PIN access so that patients can maintain their own telephone numbers, PIN, contact times and preferences.

Cegedim Rx believes this is the first time that a voice messaging capability has been incorporated into a dispensary system. Last year, Systems Solutions included the ability to send text messages, e-mails and letters in its QicScript pharmacy system (PJ, 23 September 2006, p358).