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Letters to the Editor
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Pfizer
A word of warning
From Mr P. R. Rodwell, MRPharmS
A word of warning to your readers: find out your Pfizer credit limit.
If pharmacists overspend their limit Pfizer will put their accounts on
hold without warning.
This happened to me over Easter while I was away and could not be resolved
for the best part of 10 days. Fortunately UniChem (my primary wholesaler)
was able to find a solution of sorts. Cash flow and funds are not an
issue.
As for Pfizer, it did not want to know. It does have a monopoly I suppose.
Paul Rodwell
Wallingford,
Oxfordshire
| |
DAVID WATSON, head of trade at Pfizer, responds:
Pfizer’s
new distribution arrangement has been designed to be as simple and
straightforward as possible. We have a responsibility to make sure that
our prescription
medicines are being distributed in the correct manner and sold according
to our terms and conditions. As part of the development of our new
arrangement, we will do our best to notify customers directly in the
event of there
being any credit issues. These scenarios are rare. If we think there
is a legitimate reason to put an account on hold, we will aim to resolve
the issue and reinstate the account as quickly as possible. We are
committed to ensuring the best possible service to our customers.
Pharmacists
who
would like to speak to Pfizer about any aspect of the service can
call
the Pfizer team on 0845 6088866. |
|
The
Pharmaceutical Journal