The Pharmaceutical Journal
Vol 280 No 7486 p81
26 January 2008

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• Statutory Committee
• EHC
• The profession
• WCPPE
• CPD
• Premises fee
• Retention fees (2)

Letters to the Editor

The profession

Poor service

From Mrs A. L. Smith, MRPharmS

Having worked in retail pharmacy for most of my working life, I have always been an enthusiastic supporter of the extended role of the pharmacist. Imagine my disappointment on taking a telephone call last week from my brother, a consultant ophthalmologist, who asked me about availability of Predsol eye drops; he had an irate patient on the telephone who had tried to obtain the drops, prescribed on an HP10, from six different pharmacies.

Predsol eye drops were unavailable during December, due to a manufacturing problem, but why did none of these pharmacists pick up the telephone and ask the prescriber for an alternative?

If this is the level of service being experienced by patients and prescribers, who is going to commission extra services from us?

Anna Smith
Exeter, Devon

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