Medicines Management
Issue no 6, p4
November/December 2002

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Active relationship with partners crucial

Pharmacy students need to develop professional behaviour that conveys to patients that they are available to assist them with their health and medication needs, American researchers say (Journal of Social and Administrative Pharmacy 2002;19:180).

They examined the quality of the pharmacist-patient relationship and concluded that the most important factor influencing patient satisfaction with their medicine-taking was the pharmacist actively participating in the relationship and creating a patient-centred environment, where the pharmacist is open and responsive to the patient’s medication needs.