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MEDICAL DEVICE ALERT: Blood glucose meters (21 December 2006)

The Medicines and Healthcare products Regulatory Agency has continued to receive reports of incidents in which the units of measurement displayed have changed from mmol/L to mg/dL on some blood glucose meters, including OneTouch Ultra, InDuo and PocketScan meters. These blood glucose meters are used with OneTouch Ultra or PocketScan test strips.

The units of measure may change if the meter is dropped, or if the battery is changed when the meter is switched on. There may also be some meters for which the units of measurement displayed can inadvertently be changed by the user. LifeScan is planning a comprehensive meter replacement programme for all affected meters and users can expect to be contacted by Lifescan regarding this issue in early 2007.

Pharmacists supplying OneTouch Ultra or PocketScan test strips are asked to advise the user to: check whether they have an affected meter and if so to check the units of measurement displayed; be extra vigilant at checking the units of measurement displayed every time they test, especially if the meter is dropped or the battery has been changed; and contact the LifeScan customer care line immediately (on 0800 028 8039) for a replacement meter if their meter is reading in mg/dL. Meters can continue to be used as long as users ensure that the meter is reading in mmol/L every time they test. For instructions on how to do this users should read the owner’s booklet or contact the customer care line.

This alert is an addition to previous MHRA warnings (PJ, 14 May 2005, p579, 18 March, p317, and 17 June, p715).

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