Features PDF (190K, Acrobat Reader)

E-prescriptions — will customers pick you?
The second phase of the roll out of the electronic prescription service is imminent, and your customers will soon be asked to nominate their preferred pharmacy. Ailsa Colquhoun finds out how to make sure they choose you
RR 2008:1-3
Full Text

Building the case for offering anticoagulant monitoring
According to those who provide it, anticoagulant monitoring conducted in a community pharmacy offers many benefits to the patient, the pharmacist, the business and the NHS. Gareth Malson investigates
RR 2008:5-6
Full Text

Wholesaler updates
• AAH
• Mawdsleys
• Phoenix
• UniChem
RR 2008:8
Full Text

When do employees have the right to ask for flexible working?
Circumstances under which employees have the right to ask for flexible working arrangements have been the subject of recent legal changes. David Regan explains
RR 2008:11-12
Full Text

Business basics — answer to your common retail problems
By business contributor Reg Peplow
• Holiday entitlement
• Employer's pack
• Employment disputes
RR 2008:12
Full Text

Do customers in your pharmacy think you are worth the wait?
No customer likes to wait, but the wait for a prescription to be dispensed is often inevitable. What can community pharmacy proprietors do to reduce the wait, or make it more bearable? Zoë Reese reports
RR 2008:13-15
Full Text