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How to avoid that “locum job from hell”

By Trudy Thomas

page 55-56

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Trudy Thomas is a part-time prescribing adviser for Canterbury and Coastal PCT, a locum pharmacist and a CPPE tutor

A locum takes the place of the pharmacist who would normally work in a particular pharmacy. This may be to cover illness, or annual leave or to help during busy periods.

Many locum pharmacists will have a “locum from hell” story. Likely ingredients will be a dispensary lay-out based on the Jupitan alphabet, staff who do nothing or do not turn up, and computers that either have to be wound up, or need a higher degree in IT to even turn them on. Locuming can be hard work.

However, being a locum can also be an extremely rewarding and enjoyable experience. Working as a locum pharmacist has a lot of benefits. You can be flexible about where and when you work and the hours you keep. Pharmacy staff welcome good locums — you can be treated like visiting royalty. No two pharmacies are alike, so locuming is good for those who like variety. You certainly will not get bored!

Getting locum work

So how do you go about getting locum work? The most obvious option is to join a locum agency. There are certainly plenty to choose from. There is no charge to pharmacists who sign on with an agency. Agencies make their money through the extra fee they charge the client who uses their service. You need to watch the agreement you sign with the agency. The agency will not want to arrange work for you one day, only for you to make a private arrangement with the pharmacy owner the next.

You do not have to use an agency to get locum work. You can call at the local pharmacy and introduce yourself. You could contact the person who organises the locums for the multiple pharmacies in your area. Local branch meetings and continuing education events are a good way to make contact with local pharmacists.

Hours and lunch breaks

It is important to negotiate hours to suit yourself. If your locum is arranged through an agency or the central office of a multiple, it is worth checking with the particular pharmacy what time you will be expected to start and finish work. There is nothing worse than arriving promptly at 9am to find a huge queue of impatient customers because the pharmacy opened at 8.30am. Likewise if you have been told the pharmacy shuts at 5pm and it does not close until 7pm, you cannot just put your coat on at 5pm and leave them to it.

You should establish whether you will be getting meal breaks. Many locums choose not to take time out during the day, because they do not get paid when not working. Some pharmacies insist on breaks. Smaller pharmacies may close for lunch.

Being self employed

If you are self employed, you must arrange to make your own tax and national insurance payments. If you employ an accountant, as many locum pharmacists do, he or she will be able to advise you. Your local tax office can also give you advice. Unlike PAYE (pay as you earn), tax payments by the self-employed are due twice a year. There is often a delay between registering with the Inland Revenue and the first payment being due. It is important to put tax money safely away, so that you have sufficient funds when the first bill arrives.

You are required to complete a tax return every year, which itemises the money you have earned. This will be offset against any genuine business expenses. You may be able to claim some of your costs involved with running a car and travelling (if not already reimbursed). Other business expenses such as a mobile phone, training and stationery may be allowable. Your professional registration fee and professional indemnity insurance can also be off-set against tax.

Indemnity insurance

In the event that you make an error in the course of your work, indemnity insurance will pay for the resulting legal costs and, if necessary, compensation to anyone who suffered as a result. Pharmacies which belong to the National Pharmaceutical Association will have indemnity insurance, which should cover you while you are working for them. However, there have been questions raised recently about what would happen in the event of a dispute between the pharmacy owner and the locum. If the pharmacist owner believed that the error had arisen as a result of the locum not following pharmacy procedures, for example, then the NPA indemnity insurance would protect the owner and not the locum. The same is true for pharmacists working in the NHS. The NHS has insurance which covers its employees. The difficulty would arise if there was a dispute between two employees (eg, a doctor and a pharmacist). Because of these grey areas, many pharmacists have taken out personal indemnity insurance. Companies specialising in this kind of insurance regularly advertise in the pharmaceutical press. The cost of the insurance will vary depending on the policy, but is likely to be in the region of £150–£200 for a year’s cover.

Top ten tips

1. Get organised. Get a diary and use it to record the hours you work and for whom. You can use this to check that you have been paid for all your work and it should ensure that you do not double book yourself.

2. Check your payments carefully. Not all companies issue pay slips. Some pay cash in hand. You must record these payments for tax purposes.

3. Make sure that you have claimed the right rate. Some multiples have different rates for different areas of the country and for different days and hours of the week.

4. Pack a bag for work. Keep useful references, equipment and telephone numbers for your personal use. Do not forget your lunch!

5. Wear comfortable clothes and shoes. A locum pharmacist can easily be on their feet for a full eight-hour shift or more.

6. Do not say “yes” to everyone. Remember to give yourself some time off every week. If you say no, it does not necessarily mean that they will not ask you again.

7. Remember to take your registration certificate. It is a legal requirement for the pharmacist in charge of the pharmacy to display their certificate. Portable versions are available from the Royal Pharmaceutical Society.

8. Try to fit in at the pharmacy. Locums who rearrange the entire dispensary on the manager’s day off are seldom popular. However, in fitting in, do not let yourself be professionally compromised. At the end of the day you are responsible for what happens in that pharmacy on the day you are there.

9. Leave details of where you can be contacted the next day in the event of an emergency.

10. Do not go home with the CD keys!

All-in-all locum pharmacy offers a challenging and exciting career, which is not for the faint-hearted or the work-shy. It offers an amazing way to learn a lot about the professional of pharmacy and about yourself. Happy locuming!

Things to check before working as a locum

• Where the pharmacy is — where to park
• Opening hours
• Meal breaks
• Payment — how much will you get paid and how do you claim it
• Support staff — how many will there be, are they experienced, will there be help with dispensing?
• Will someone open and close the pharmacy?
• Computer system — is it one you’ve used before? Will someone know how to start it first thing? (Most computers have passwords, and if no one knows this, you will be hand-writing labels). Is there a helpline number?
• Ordering — are you expected to order? How is stock ordered? What times do orders arrive? What are the deadlines for delivery?
• Owed items — what is the procedure?
• Where are the CD keys, register and cupboard?
• What other duties will you be required to do? Eg, banking, cashing up, endorsing prescriptions, filing prescriptions, opening the mail
• What other services are offered by the pharmacy, eg, supply of products under patient group direction, oxygen, pregnancy testing, supervised methadone consumption (check you are eligible to carry out these duties). Are any services offered to addicts? Are services provided to care homes?
• How busy is the pharmacy? When are the busy times? How will you cope if it is very busy?

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